This Privacy Policy informs users about the processing of personal data collected via the RESERVINO booking system, in compliance with EU Regulation 2016/679 (GDPR).
The Data Controller is:
The following data are processed through the RESERVINO plugin:
Data is collected to manage bookings, provide customer support via internal messaging, and maintain a history of communications for documentary purposes.
Processing is based on the performance of a contract and the legitimate interest of the Controller in providing an efficient and traceable support service.
The data provided is used to create a customer profile (CRM), which serves as an internal address book to speed up future communication and booking processes.
Regarding saved conversations, they are stored within the system and their deletion occurs at the sole discretion of the operator or for technical reasons related to database maintenance (e.g., to prevent system slowdowns caused by data bloat over the years).
This management is carried out solely for the benefit of the end user, ensuring a fast, smooth, and high-quality booking experience.
Users may request access, rectification, or deletion of their data at any time by emailing: ilgiardino@livornopec.it.